Terms & Conditions
Ordering: When placing your order, please ensure all details are correct. payment, delivery address name etc. Should the wrong details be entered, for example address; we take no responsibility for missing orders. We are happy to work with you to try and locate your order if possible. Otherwise we will offer a discount on a reorder of products. Should your order be returned to us due to wrong address, shipping will need to be paid for before we can post your order to the correct address
Change of Mind:
If you have a change of mind after you receive your order we are happy to offer a refund for the product/s but there will be a cancellation fee, see below. All postage costs to return the product/s will be at your expense. Postage costs for your original order will not be refunded. We suggest that you use registered post as this provides tracking. We will not be liable for any parcels that are damaged due to lack of packaging or go missing in the post. Products must not have not been used, worn, washed, opened, damaged or had any tags removed. They must be in the same condition that you received them in.
Please note if you choose to cancel your order for what ever reason, Jac’s Accessories reserves the right to charge a restocking fee of 15% of the total invoice.
Order Cancellations: Should you wish to cancel your order, this must be done within 12hrs of placing the order to receive a refund. Cancelled orders will incur a 15% restocking fee.
Returning Goods: Returns will only be accepted should the goods be faulty or damanged upon delivery. Goods will only be refunded once goods have been received within 30 days of original purchase date.
Shipping: All Products are located at our Headquarters in Ballarat Victoria. Orders are shipped out within 3 business days from the day of ordering.
Preorder Items: Please refer to the item description for turn around times. These may vary depending on global circumstances. We estimate 28 days as a guideline.